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FAQs
The AlphaRainbow Review Tracking tool is a cloud-based platform that automatically monitors and analyses your business’s online reputation. It regularly collects customer reviews, applies AI-powered sentiment analysis, and creates reputation reports, saving you the time and effort of tracking and analysing reviews manually.
Both. The standard plan is designed for single locations, with one project per organisation. Businesses with more than five locations can request a custom plan with features such as multi-location dashboards, branch leaderboards, and extended user access.
You will get monthly executive reputation reports featuring AI-generated topic summaries, sentiment breakdowns, category deep dives, and performance benchmarking against competitors.
Yes. Enterprise customers can receive personalised onboarding and support, including custom market setups, reporting templates, and solutions for managing multiple brands.
Our standard plan costs €69/month per month per organisation and includes one project/location, full interactive dashboards, AI-generated topic summaries, topic deep dives, and an automated monthly report. Businesses with more than five locations can request a custom multi-location plan.
You can reach our support team through the website’s contact form, support button, or WhatsApp link.
Yes. The platform is web-based and works directly in your browser on both desktop and mobile devices, so there is no need to download an app.
Reviews are collected periodically in the background. You can also start a manual review collection whenever you need updated data and metrics.
The platform currently collects and analyses review data from Google Maps and Tripadvisor.
Yes. You can compare your ratings and customer feedback with competitors and industry averages. Custom multi-location plans also include an internal leaderboard, making it easy to see which branches perform better or worse based on ratings and sentiment.
Payments are processed securely through Stripe Checkout, supporting major online payment methods, credit cards, and recurring subscription billing.
The standard €69/month plan and the custom multi-location plans both give access to an unlimited number of users. So you can share your review data with the whole team. With additional seats available on request.
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